Refunds & Returns Policy

  • The Returns & Refunds Policy, as well as the Terms & Conditions, Privacy Policy, and Shipping & Delivery Policy, thoroughly inform you as a customer on how Emma’s Sex Store operates.
  • When you purchase at our online store, you agree with the terms of this Policy as well as those mentioned above.

Order cancellation

  • If an order is not processed and dispatched, it could be canceled.
  • Because orders are processed quickly, you must notify us within 12 hours if you wish to alter or cancel your order. Quick reaction on your part allows us to respond as promptly as possible, and if it’s possible.
  • It’s not viable to cancel the order after the processing of the order has begun. To avoid such scenarios, we recommend that you examine the correctness of the entered data and the ordered products before finalizing the purchase to fix inaccuracies in a timely manner.


  • Our principal aim is to ensure that you are happy with our services and goods. As a result, you will receive a refund (or your order will be re-sent) if your situation with the package meets the criteria for refunds outlined in this Policy.

Your refund will be approved if any of the following statements are correct:

  • You received the wrong item and sent us photos as evidence. We will initiate the refund procedure after we have accepted the photos as legitimate.
  • You received a damaged product and can provide photo evidence. We will send you the identical item like the one damaged in transit after analyzing the photographs and ensuring that they are legitimate. We can also initiate the refund procedure if you prefer. You will not be required to return any damaged items to us.
  • You did not get the product within the guaranteed time frame, which is 45 days (not including 2-5 day processing). In this instance, you can request a refund within 15 days after the assured delivery time has elapsed.
  • You no longer want the goods that you purchased received and did not open. If this is the case, you can return the package at your own expense (request a tracking number for your returned package and send it to us). Please be aware that owing to the nature of the items Emma’s Sex Store offer, we cannot consider any goods for refund if the original shipping package has been unsealed or opened in any manner because of hygienic and health concerns. We will commence the refund procedure once we get the unsealed package.

Your refund will not be approved if any of the following statements are correct:

  • Your order did not arrive due to circumstances within your responsibility (e.g., you provided the wrong shipping address).
  • Your order did not arrive due to acts or events beyond our reasonable control (read here about these acts and events).
  • Or anything else that is opposed to the demands mentioned above that are required to be fulfilled to obtain a refund.

We will always strive to find the best solution to your issue to make you happy and thus us at Emma’s Sex Store. Feel free to contact us any time, and we will do our best to provide you an answer as soon as possible.

Thank you for taking the time to read about our Refunds & Returns Policy.