Shipping & Delivery

 

General information

  • Before an item is dispatched, Emma’s Sex Store checks its availability as part of shipping procedures.
  • Please, keep in mind that delays might occur during the holiday season (due to the high delivery volume) or due to any unexpected occurrences—this implies that your package may take longer to arrive. If you don’t want to deal with having your shipments postponed, please reach us within 12 hours of your purchase and let us know if you wish to cancel the order. We will do our best to react to your request as soon as possible.
  • There is an option of shipping to a location other than the billing address: During the checkout process, you will see the selection “Ship to a different address?” Check that option and Check it and fill out the required information. Your goods will be sent to the additional location.
  • The carriers in charge of delivering our goods do not demand your signature as proof of receipt. Suppose you are not at home when your package arrives. In that case, the parcel will be left in your mailbox or the nearest postal office, or somehow differently in accordance with the post office policy in the country of delivery.

Free shipping for all orders

  • We provide free delivery from our warehouses worldwide via several shipping methods such as ePacket or EMS, as well as USPS in the United States.
  • ANY order, regardless of size, weight or price, qualifies for free shipping.

Shipping to over 200 countries

  • We are happy to be able to provide worldwide shipping services to our customers. Unfortunately, we are unable to deliver our goods to some countries. If you live in one of those countries, we will promptly notify you after you complete your order and will reimburse you the whole amount as quickly as possible.

Shipping time

  • Shipping time varies depending on the delivery location. To check the shipping estimates, please see the table below:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 20-30 Business days
Mexico, Central America, South America 15-40 Business days
  • *Estimated shipping time doesn’t include our 2-5 day order processing time.
  • From the day of placing the order at Emma’s Sex Store, we retain the right to deliver the goods for a maximum of 45 working days.
  • Please note that these are just estimates and not guaranteed delivery dates. Estimated shipping time is provided so to help you comprehend when your parcel will arrive approximately.
 

Custom fees

  • Customs fees differ from country to country, as does the protocol of charging them. If you are used to paying customs fees when ordering from other countries, you should count that you will probably pay fees for items purchased at Emma’s Sex Store as well.
  • We are not liable for any customs costs once the products have been dispatched since that is beyond our responsibility.
  • By ordering our products, you agree that charged customs fees for goods purchased at Emma’s Sex Store and delivered to your country are your obligation.

Tracking information

  • A tracking number is provided so you can always see where your parcel is at the moment. When your product is dispatched, you will receive an email with a tracking number.
  • Please note that due to free delivery, tracking is not always available.
  • Items in the same purchase may be transported separately for logistical reasons, depending on where they are sent from, warehouse logistics, and other circumstances. If this is the case, you will receive as many tracking numbers as there are packages with the ordered goods.

As always, we are here to help you

  • If you have any further questions or ambiguities regarding the shipping and delivery of goods from our online store, please get in touch with us. We will gladly respond as soon as possible.

Thank you for taking the time to learn about our shipping and delivery procedures.

Payment methods include credit/debit cards and PayPal.

  • We are not liable for the practices or conditions of any third-party payment service. By submitting an order, you acknowledge and agree that the payment information you provide to us is: valid, that you are eligible to use the specified method of payment, and that you authorize us to charge your selected payment method. We retain the right to delay or cancel your order automatically if we cannot authenticate the payment method you choose or if it is incorrect or anyhow unacceptable. Only legitimate payment options that we declare on this page can be utilized.
  • After you’ve added all desired products to your shopping cart, you will be asked to select your preferred payment method.
  • Orders will be invoiced at the current US dollar currency rate when the order is submitted.
  • You can choose your preferred payment method every time you checkout, regardless of which option you used for previous purchases.

 

Cards eligible for payment

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Debit Card

Your payment card details will be kept confidential. For your protection, all information supplied with your order is encrypted while in transit.

 

PayPal

  • PayPal can be used for purchasing products using the cards mentioned above or e-checks (i.e., using your regular bank account). PayPal typically takes 3-5 working days to authenticate a PayPal e-check. If you opt to pay using a card linked to a PayPal account, the payment will be processed instantly.
  • If you choose PayPal as a payment option, you will leave our site and enter PayPal’s site, where you can make a payment after you log into your account. If you don’t have a PayPal account, you can effortlessly make one.

PayPal is Emma’s Sex Store’s recommended payment option. Here’s why:

  • PayPal is a more secure and convenient method for paying, sending, and receiving money online.
  • You can track the progress of your payment with your PayPal account.
  • When you are using your cards through PayPal, no one can see your payment card details, minimizing the likelihood of unlawful exploitation.