Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

At Emma’s, shipping is free on all purchases under most normal circumstances. However, some countries or regions occasionally charge a import fee unique to that region. So if you normally need to pay to have something shipped to you, those typical fees would apply. However, for most of our customers, shipping is entirely free on all orders. If you have difficulties or want additional information for additional costs for your specific region, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.