Frequently asked questions

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

At Emma’s Sex Store, shipping is free on all purchases under most normal circumstances. However, some countries or regions occasionally charge an import fee unique to that region. So if you normally need to pay to have something shipped to you, those typical fees would apply. However, for most of our customers, shipping is entirely free on all orders. If you have difficulties or want additional information for additional costs for your specific region, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Which countries we deliver to, and what is the estimated delivery time for each country?

  • We ship to over 200 different countries. Check the table below to see if your destination country is on the list (we’ve listed the ones we ship to most frequently). If your country is not mentioned here, please contact us to see whether we ship to your state.
  • Orders should be delivered between 15 to 40 days. Please check out the table below for a more accurate list of estimated shipping times by country.
DESTINATION COUNTRY ESTIMATED DELIVERY TIME (DAYS)*
Albania 27
Angola 27.2
Argentina 40.3
Armenia 35
Australia 14.5
Austria 23.1
Azerbaijan 27.6
Bahrein 21.6
Belgium 19.1
Bhutan 21.8
Botswana 37.7
Brazil 39
Brunei Darussalam 24.4
Bulgaria 19.5
Byelorussia 27.2
Cambodia 22.8
Canada 17.4
Cape Verde 34.5
Chile 28.6
China 15.2
Colombia 28.9
Costa Rica 35.6
Croatia 17.1
Cyprus 22
Czech Republic 21.3
Denmark 17.4
Ecuador 22.8
Egypt 45
Estonia 19.7
Fiji 22.5
Finland 21.2
France 15
Georgia 22.9
Germany 19.5
Ghana 29.1
Greece 24.6
Honduras 34
Hong Kong 15.5
Hungary 25.3
Iceland 31.9
India 25.2
Indonesia 20.6
Ireland 36.1
Israel 27.1
Italy 30.7
Japan 19.4
Jordan 17.3
Kazakhstan 29.2
Kenya 29.7
Kuwait 26.6
Laos 23
Latvia 19.1
Lebanon 38.7
Liechtenstein 15.3
Lithuania 22.7
Luxembourg 22.1
Macau 23
Macedonia 11.5
Madagascar 23
Malaysia 19.8
Maldives 19.6
Malta 14.5
Mauritius 28.9
Mexico 30.4
Moldova 31.1
Monaco 27.4
Mongolia 25.6
Montenegro 23
Morocco 28.7
Mozambique 25.1
Nepal 23
Netherlands 12.6
New Zealand 14.6
Nigeria 22.8
Norway 28.8
Oman 25.1
Pakistan 21
Panama 45
Papua New Guinea 23
Peru 30.9
Philippines 22.8
Poland 28.2
Portugal 30.6
Qatar 26.6
Romania 40.7
Russian Federation 27.9
Salvador 42.6
Saudi Arabia 31.1
Senegal 23
Serbia 20.7
Seychelles 11.5
Singapore 19.9
Slovakia 22.7
Slovenia 18.6
South Africa 42.7
South Korea 17.4
Spain 15.6
Sri Lanka 23.3
Sweden 18.7
Switzerland 15
Taiwan 17.3
Tanzania 22
Thailand 17
Tunisia 21.4
Turkey 31.6
Uganda 21.6
Ukraine 23.7
United Emirates 20.1
United Kingdom 12.1
United States 18.3
Uruguay 32.9
Uzbekistan 23
Vietnam 19.5
Zambia 35.6
Zimbabwe 39
*The expected delivery time is relatively accurate, which means that though the estimations may not always be precise, your goods should arrive within the expected time frame.