General information
- Before an item is dispatched, Emma’s Sex Store checks its availability as part of shipping procedures.
- Please, keep in mind that delays might occur during the holiday season (due to the high delivery volume) or due to any unexpected occurrences—this implies that your package may take longer to arrive. If you don’t want to deal with having your shipments postponed, please reach us within 12 hours of your purchase and let us know if you wish to cancel the order. We will do our best to react to your request as soon as possible.
- There is an option of shipping to a location other than the billing address: During the checkout process, you will see the selection “Ship to a different address?” Check that option and Check it and fill out the required information. Your goods will be sent to the additional location.
- The carriers in charge of delivering our goods do not demand your signature as proof of receipt. Suppose you are not at home when your package arrives. In that case, the parcel will be left in your mailbox or the nearest postal office, or somehow differently in accordance with the post office policy in the country of delivery.
Free shipping for all orders
- We provide free delivery from our warehouses worldwide via several shipping methods such as ePacket or EMS, as well as USPS in the United States.
- ANY order, regardless of size, weight or price, qualifies for free shipping.
Shipping to over 200 countries
- We are happy to be able to provide worldwide shipping services to our customers. Unfortunately, we are unable to deliver our goods to some countries. If you live in one of those countries, we will promptly notify you after you complete your order and will reimburse you the whole amount as quickly as possible.
Custom fees
- Customs fees differ from country to country, as does the protocol of charging them. If you are used to paying customs fees when ordering from other countries, you should count that you will probably pay fees for items purchased at Emma’s Sex Store as well.
- We are not liable for any customs costs once the products have been dispatched since that is beyond our responsibility.
- By ordering our products, you agree that charged customs fees for goods purchased at Emma’s Sex Store and delivered to your country are your obligation.
Tracking information
- A tracking number is provided so you can always see where your parcel is at the moment. When your product is dispatched, you will receive an email with a tracking number.
- Please note that due to free delivery, tracking is not always available.
- Items in the same purchase may be transported separately for logistical reasons, depending on where they are sent from, warehouse logistics, and other circumstances. If this is the case, you will receive as many tracking numbers as there are packages with the ordered goods.
As always, we are here to help you
- If you have any further questions or ambiguities regarding the shipping and delivery of goods from our online store, please get in touch with us. We will gladly respond as soon as possible.
Thank you for taking the time to learn about our shipping and delivery procedures.